Privacy Policy

1. Overview

This Privacy Policy explains how Autonom.ia processes personal data on the public website and inside Radar Leads, our platform for local-business prospecting, CRM organization, WhatsApp Inbox, campaigns, automation, and connected operational workflows.

By using the site or the platform, you acknowledge this Policy and our Terms of Use.

2. Controller and contact

The controller responsible for the processing described here is Autonom.ia. Contact: comercial@autonomia.solutions.

3. Data we process

• Account and organization data: name, work email, company name, role, and account access records.
• Operational data: search inputs, filters, lead records, CRM fields, tags, tasks, notes, and funnel activity.
• Conversation and campaign data: message metadata, Inbox activity, templates, campaign history, and automation events.
• Integration and connection data: WhatsApp session identifiers, webhook configuration, and connected provider metadata.
• Technical and security data: logs, timestamps, approximate IP, browser/device data, and security events.

4. Why we use the data

• To authenticate users, manage accounts, and enforce company-based access control.
• To operate Radar Leads features such as search, qualification, CRM, Inbox, campaigns, and automation.
• To process contact requests, support interactions, and service communications.
• To prevent fraud, investigate incidents, monitor abuse, and protect platform integrity.
• To maintain logs, diagnose failures, and improve reliability and product operations.
• To comply with legal, regulatory, tax, and contractual obligations.

5. Legal basis

Depending on the context, we rely on contract performance, legitimate interest, legal obligation, regular exercise of rights, and consent when specifically required.

6. Sharing and processors

We do not sell personal data. Data may be processed by essential service providers used to operate the platform, such as hosting, database, email delivery, messaging infrastructure, AI processing, and connected data providers. Access is limited to what is necessary for the feature involved.

7. International transfers

Some infrastructure and processors may operate outside Brazil. When this happens, we adopt safeguards compatible with applicable data-protection rules.

8. Retention and deletion

We retain account, billing, audit, and security records for the period required to operate the service and comply with obligations. Lead, CRM, Inbox, campaign, and operational data remain linked to the customer account while the service is active or until deletion is requested and legally possible.

9. Data subject rights

Under LGPD, you may request confirmation of processing, access, correction, portability, deletion, anonymization when applicable, and review of specific processing decisions. Requests can be sent to comercial@autonomia.solutions.

10. Cookies and local preferences

We use essential cookies and local preference storage to keep the site and platform working, maintain sessions, remember language or consent choices, and protect access. See our Cookie Policy for more detail.

11. Security

We adopt technical and organizational measures to protect personal data, including access controls, authentication layers, environment segregation, and operational monitoring. No system is absolutely risk-free, so account owners must also protect their credentials and connected integrations.

12. Changes to this policy

We may update this Policy from time to time. The current version will remain available on this page.